Warranty

 
All products are vender original products, we provide new equipment for customers, never been used before. Some scratching or copper rust might be seen on the modules, that may caused by carry, inserting in/out from chassis during our in-stock and pre-delivery testing. In normal condition, the scratching and rust are very slightly. When meet with this situation, a picture will send to you first to obtain your confirmation before delivery to you.
 
Once you bought products from us, we will provide the best post sale service for you. After the shipping out, we will continuously track your cargo until it arrives to your country or region. If there is something wrong during the delivery, we will do our utmost to help you.
 
Generally, all products provided by Thunder-link.com, will come with standard vender like 1 year warranty. During the warranty period, Thunder-link.com will replace any defective Equipment, but the reverse logistics should responsible by buyer, the re-shipment should obey the trade terms of order. If it is unable to locate a suitable replacement, Thunder-link.com will repair the Equipment. If it is unable to do either, Thunder-link.com will refund the purchase price to Buyer.
 
This warranty does not apply to any failure of the Equipment as a result of misuse, abuse, accident, neglect or mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, flood, fire or other natural disasters, physical damage, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications.
 
This warranty is only valid for the original purchaser of the Equipment (“Buyer”).
But if products fail during warranty time, please contact your sales representative, or email to supports@thunder-link.com to verify your problem and enquire solutions for the failed products. If the problem still can't be fixed by remote support trouble shooting methods i.e. email or phone support, then return procedure triggered.
 
See details when you start the return procedure to return policy.
 
If there’s any post sale question please e-mail at supports@thunder-link.com or contact with your sales representative.