SSN3GSCC

NESOFT_MM Troubleshooting

GSCC is a system control and communication board with part number 03020DCM. The GSCC is available in 4 functional versions: N1GSCC,  N3GSCCN4GSCCN6GSCC. The functions provided by the functional versions are different.

A new GSCC board insert into OSN 3500 at 17# slot, NESOFT_MM alarm reported when main-standby backup finished.

troubleshooting1:alm-get-curdata-ext:0,0,0

 200026      NESOFT_MM    start       2013-12-29 13:17:15+02:00      None         board=18;02 00 03 08 ff;

  1.     According to the alarm, the parameter is 02 00 03 08 ff. It means some files are different between 17# GSCC board and 18# GSCC board.

   2.     Check main and standby board work state.CMD:hsc-get-work

troubleshooting2
                                     

3.     Check database backup is finished or not.CMD:hbu-get-batch-state

 troubleshooting3

Main and standby work normally, so the services will no impact in the further.

4.Check running version used CMD: :sftm-get-testver: From the result we can find the BOIS version is different .but we can make sure that this is problem. Because sometimes different version is compatible.

troubleshooting45.Check exact file which one is different by CMD: :sftm-get-vermatch-info:18,VERCHECK or :sftm-get-fpatrol-info:18

troubleshooting5sftm-get-fpatrol-info:18

troubleshooting6  6.     Till now we confirmed that the BIOS is different file between two GSCC boards.

Expansion:

If other file is different between GSCC cards, we can use CMD: :sftm-copy-file and sftm-del-file to fixedBOIS version of One GSCC board is lower than Product Version Matching Table

1. Workaround

  Change board.

2. Solution

Update BOIS version.

For these type of problem ; Update BIOS Version & If needed change Board

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