Precaution on Service Password Restoring the Fault of Oracle M-series Server

[Problem Description]

If the Oracle M-series (M4000 or M5000) server is not in the Oracle’s maintenance warranty services, no service password is provided. Without the service password, the service cannot be restored if the servers have the following faults:
1. For Oracle M-series server such as M4000 or M5000, if the hardware status is faulty when the server is powered off unexpectedly but the hardware is functioning properly, apply for the service password to Oracle. After you use the service password to clear the faulty status, the server can be started properly.
2. The indicators for some alarms, such as over-temperature alarms, are red even after the alarms are restored. Apply for the service password to Oracle to clear the alarms.
3. For some parts of the server, many alarms are generated, such as the faulty memory unit verification or damaged fans or power supply. The parts are added to the blacklist. Apply for the service password to Oracle to clear them from the blacklist. Otherwise, the parts cannot be activated even though they are replaced.

[Influence and Risk]
If the parts are not in the Oracle’s warranty services, you cannot obtain the service password. Therefore, you cannot remove the faults of Oracle M-series servers and restore the services.

[Workaround and Solution]
The service manager at each representative office must organize maintenance engineers to operate as the following steps:
1. Obtain the serial numbers(S/N) of all Oracle M Serial servers used in the office.
2. Query the maintenance status of Oracle M Serial servers:

  • For the Oracle servers with local vendor services, dial the local technical support hotline of Oracle to query for the maintenance status. As local technical support hotline of Oracle, refer to attachment Oracle Global Support Capability_2012Q3.
  • For the Oracle servers without local vendor services, send email to transfer@huawei.com to query the maintenance status of Oracle servers.

3. The service manager at each representative office must advise customers to purchase the Oracle’s maintenance warranty services for Oracle servers that are not in the maintenance warranty services:

  •  Oracle’s maintenance services should be purchased in regions with Oracle local vendor services.
  •  Huawei Integrated services should be purchased in regions without Oracle local vendor services. Then contact the following service contact to purchase the Oracle’s maintenance warranty services through China Oracle.

As per Oracle’s latest notification that when upgrade firmware version to 1115, the service password
is no need for restoring the fault of Oracle M-series Server. Please refer to the attachment< M-Server Firmware Update Procedure> for operation details.

 

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